None of the customers who has shopped at TheBigBookshop.co.uk has reported fraudulent use of a credit or debit card as a result of purchases made with us. We are so confident about the transaction security we offer on our site that we back every purchase with a security guarantee.

Here is why shopping at TheBigBookshop.co.uk is safe:

Our secure server software encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet

In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges that result from unauthorised use of your credit or debit card, or may limit your liability to just £50.00

If your bank or card issuer holds you liable, TheBigBookshop.co.uk will cover your liability up to £50.00 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at TheBigBookshop. co.uk while using the secure server.

A few important notes:

This guarantee only applies to credit or debit card purchases made using TheBigBookshop.co.uk's secure server.
This guarantee covers a maximum liability of £50.00.
In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.

Still prefer not to send your credit or debit card number over the Internet?

We have a way for you to use your credit or debit card without ever having to enter the number on the Internet. When filling out the order form you can fill out the order form as usual but instead of sending us your credit card details, continue to the end of the ordering process and make a note of your order number (this is also emailed to you when you place an order). This gives us a way to track your order but guarantees your security. Then you can phone or fax us to give us your credit or debit card number, issue number and expiry date. Just leave your order number and credit card details and we'll then fulfill your order as normal.

Phone:
Non-UK residents: +44 20 7430 1021
UK residents only: 020 7430 1021
(Outside UK office hours this is a voicemail service - please leave the information requested above)
Fax:
Non-UK residents: +44 20 7430 0021
UK residents only: 020 7430 0021